Judgment on the Front Line: How Smart Companies Win By Trusting Their People

Judgment on the Front Line: How Smart Companies Win By Trusting Their People

Books / Hardcover

BooksBusiness & EconomicsOrganizational Development

BooksBusiness & EconomicsManagement

ISBN: 159184388X / Publisher: Portfolio, November 2012

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Reveals the advantages of empowering front-line employees who deal directly with customers, citing the examples of such organizations as Zappos and the Mayo Clinic of Arizona to demonstrate how their practices have significantly improved customer serviceand loyalty. Read More
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Collectible - Very Good Signed With Dust Jacket

Signed Copy Collectible - Very Good. Very Good dust jacket. Signed/Inscribed by Tichy on front endpage.

$19.96

1 in Stock at Warehouse

Used - Like New High Quality! With Dust Jacket

Like New condition. Very Good dust jacket. A near perfect copy that may have very minor cosmetic defects.

$5.59

1 in Stock at Warehouse

Used - Very Good With Dust Jacket

Very Good condition. Good dust jacket. A copy that may have a few cosmetic defects. May also contain a few markings such as an owner’s name, short gifter’s inscription or light stamp.

$5.59

1 in Stock at Warehouse

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