Description
A business survival guide for telecommunications service providers, offering best practices, examples, and solutions. Shows how to meet technical and administrative challenges facing service providers, and tells how to take advantage of emerging opportunities in voice, data, and wireless services. Subjects discussed include business and marketing support systems, management protocols, billing processes, network operational management, and workforce management. Terplan is industry professor at Brooklyn Polytechnic University and at Stevens Institute of Technology. Annotation c. Book News, Inc., Portland, OR (booknews.com)
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A guide to mastering one of the most strategically critical aspects of any telecommunications, ISP, or ASP business Operational Support Systems (OSS) refers to the technical infrastructure that enables telecommunications companies, ISPs, ASPs, and CLECs to provide services directly to customers. In this important book, author Kornel Terplan draws upon his 25 years of experience as a top global telecommunications consultant to provide telecom operations managers and developers with the expert information and guidance they need to make strategic decisions about OSS in their companies. He reviews protocols and technology for service support, explores best practices for service development and provisioning, and provides expert guidance on tools and human resources for the technical service provider. Throughout, Terplan's approach to teaching OSS principles and practices is to present a real business problem and then walk you through the best solution.
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