Service America!: Doing Business in the New Economy

Service America!: Doing Business in the New Economy

By Albrecht, Karl and Zemke, Ron

Books / Paperback

Books › Business & Economics › Customer Relations

ISBN: 0446390925 / Publisher: Grand Central Publishing, June 1990

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Description

Stresses the importance of service management, looks at examples of service failures and successes, and explains how to measure, evaluate, and improve quality and productivity Read More
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Used - Good

Good condition. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains.

$8.19

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