The Gentle Art of Verbal Written Self-Defense : Letters in Response to Triple-F Situations
Books / Paperback
ISBN: 0133504220 / Publisher: Prentice Hall Direct, April 1993
Tells how to write letters in response to blunders, complaints, mistakes, and misstatements, provide...
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Tells how to write letters in response to blunders, complaints, mistakes, and misstatements, provides sample letters for fifteen situations, and analyzes the approach each one takes
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