Description
A guide to Microsoft CRM covers such topics as navigating and personalizing the system, working with accounts and contacts, using e-mail, managing activities, managing business units, and security.
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Manage sales, service, and marketing processes all togetherFind out how to manage customer information to make your business more productiveWhether you're completely new to customer relationship management (CRM) software or you just want the scoop on the newest version, this handy guide will get you going. Discover how to set up CRM 3, navigate and customize the system, use it to work with your accounts and contacts, collect leads, forecast sales, run reports, and much more.Discover how to* Develop and manage customer relationships* Implement a sales process* Set up security and access rights* Generate quotes, orders, and invoices* Manage leads and opportunities* Create and use product catalogs
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