Description
This book has three objectives: To familiarize students with the basic principles and methods associated with total quality and performance excellence; To show students how these principles and methods have been put into effect in a variety of organizations; and To illustrate the relationship between basic principles and the popular theories and models studied in management courses.
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Evans (U. of Cincinnati) describes, for students, the basic principles and methods of total quality and performance excellence, how they have been used in different organizations, and their relationship to popular theories and models studied in management courses. Cases focus on large and small companies in manufacturing and service industries in North and South America, Europe, and the Asia-Pacific. The book can be used as a supplement to courses in management, organization theory, organizational behavior, and strategic management and operations. This edition has been updated, and each chapter starts with a profile of a recent Baldrige National Quality Award recipient. The chapter on employee engagement takes a broader perspective, and new examples and cases have been added to the book. Annotation ©2007 Book News, Inc., Portland, OR (booknews.com)
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