The former head of Neiman-Marcus stores recounts his lifelong pursuit of quality merchandise, examines the greats and not-so-greats of the retail-business world, and applies his rigorous standards to a host of products
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Who better to know what is "the best" than the man who made Neiman Marcus synonymous with excellence for more than fifty years? The sequel to Minding the Store, Quest for the Best outlines Marcus's philosophy of what constitutes the best in goods and services and how to receive it. Marcus describes how increased labor costs and the disappearance of family-owned businesses into the pockets of corporate giants have led to an institutionalized indifference to quality. "I have observed," he writes, "that when you talk with an independent fine-quality maker, he speaks with pride about his product; when you talk with the chairman of a large corporation, he refers with pride to its net profit and balance sheet."
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